Frequently Asked Questions
Buying A Watch
We insist on making it easy to purchase a luxury watch in person or online. Customers can make an appointment to visit our retail store Monday-Friday in Oak Park, Michigan, or simply go to SHKWATCHESNYC. to purchase one of the watches listed and have it shipped straight to you.
We offer a 7 day return policy for watches not as described. Outside of the 7 day return policy we offer a buyback.
Full refund policy can be found here: Refund Policy
The best price that we offer is our wire/cash price, which is the price listed. We do not offer any further discounts as we already provide the best pricing and product in the market.
For international orders (outside of USA) we accept wire transfer as payment only. International shipping rate varies based on location, our sales represenatative's can quote you on this. Your package will ship once payment is cleared and your order is approved. Delivery time is usually within 3-5 days once wire clears. We do not calculate duty, as that is the responsibility of the buyer.
We speciliaze in Rolex, Audemars Piguet, Patek Phillipe, Richard Mill, and VC. The majority of our IN STOCK inventory consist of Rolex, but we do stock the other brands mentioned here and can order/source any watch from any brand in a about 24-48 hours.
Additional Luxury Watch Brands that we also can BUY/SELL/TRADE at SHK WATCHES NYC.
Cartier
Vacheron Constantin
A. Lange & Söhne
We can source just about any watch from any brand within 24-48 hours.
- Let us know which model from which brand watch you are looking for.
- Info needed: brand, model, new or pre owned, which dial, and time frame.
- We will get you a quote within 24 hours.
- Place deposit to secure watch and have it ordered.
- Once the watch arrives to our store, we will bill for the balance and watch will either be shipped or can be picked up in store.
The Watches
We guarantee that every watch on this site is 100% authentic unless otherwise noted. Further, all our watches that may have been serviced, are serviced with authentic Rolex parts. SHK WATCHES NYC stands behind this authenticity guarantee and offers a full refund on any watch not found to be completely authentic.
Note: We do occasionally get watches that have aftermarket bezels, or customized by professional companies such as BLAKEN. The listing for the watch will clearly state any aftermarket parts such as a bezel that has been added to the watch. This is not common, but occasionaly we do offer them for sale due to high demand.
All Rolex watches listed on our site have been tested by a Rolex Service Provider who holds a Rolex parts account. If a Rolex watch is not operating within Rolex specification, we will have it serviced prior to listing for sale, utilizing Rolex replacement parts as needed.
Note: Watches are put on a timegrapher to ensure accuracy and also pressure tested to ensure water resistance.
If a watch has original box and/or papers it will be stated, and the picture of all the contents including the box and paperwork will be shown on the last photo which can be seen whe you scroll all the way to the right. Occasionally we get watches that do not have papers, it will be stated in the description without papers or without warranty card, the watch will be discounted accordingly when without papers.
Note: 40% of watches sold are without papers, especially when you get over 10 years old as they may get misplaced during moving, accidently thrown away not realizing they have an affect on watch value. This shouldn't prevent you from purchasing said watch, but it should be discounted when compared to the same with papers.
Yes, all photos are of the exact watch without editing done to the photo to enhance it or hide blemishes.
Payment Options
Our payment options are bank wire (bank transfer), cash USD and Crypto USDT. For international orders, we accept wire payment only.
For deposits (when sourcing a watch) we take bank wire transfer or Cash deposit 20% of the watch selling price.
Note:
- Amex/Paypal +4.5%
- Affirm / Shop Pay +6.7%
- Crypto +2%
- Cash amounts over $10K will require a CTR (banking form) filled out.
We will notify you via email that wire has been received and that your watch is being processed to ship. If payment was made by credit card or 3rd party, we may call you with security questions. To ensure your order is not held up, please be sure to send a copy of your drivers license. Once your watch is ready to ship, you will receive tracking information.
Yes, we accpt Crypto Currency including , USDT(TRC20). There is a 2% fee to process your Cypto Payment.
Shipping
The following shipping rates are for FedEx Standard Overnight unless otherwise noted, all orders are fully insured for the order total. We offer flat rate shipping fee for all orders up to $150,000 shipping within the CONUS, see the below rates.
Fedex Express1 to 2 business days • Orders$0.00–$999.99Cost $0.00 (Free)FedEx Express1 to 2 business days • Orders$1,000.00–$19,999.99Cost $100.00FedEx Express1 to 2 business days • Orders$20,000.00–$49,999.99Cost$150.00FedEx Express1 to 2 business days • Orders$50,000.00–$79,999.99Cost$200.00FedEx Express1 to 2 business days • Orders$80,000.00–$124,999.99Cost$250.00FedEx Express1 to 2 business days • Orders$125,000.00–$149,999.99Cost$300.00Armed Transport Service1 to 2 business days • Orders$150,000.00-500,000Cost$1,000.00 to XX,XXXX
Our exclusive shipping carrier is FedEx. Orders are fully insured for the total of the order, if we issue you a shipping label for a trade-in or buy back, the label will be insured for the agreed buyback/trade-in price.
Note: Orders over 150K as will all international orders will get an individual shipping quote that is different than the rates listed.
Orders paid by wire will be shipped on the day we receive confirmation of the funds cleared from our bank. The cut off time to receive incoming wires is 5pm ET (3pm PST). EX: If payment is wired on a Monday, and funds are received on Monday, they go into pending status until they are cleared the following business day. On Tuesday they will be listed as cleared status and the order will be prepared for overnight shipping with an expected delivery date of Wednesday. You will receive a tracking number via email.
Orders paid by credit card go through a fraud check that typically takes 24-48 hours to complete. Once the fraud check is complete the order will be prepared for shipping and your order will go out either that same day or the following business day based on if it met the shipping cutoff time of 2pm ET.
No orders are shipped or delivered on weekends or holidays. We cannot guarantee any particular delivery date. Items ordered together may ship separately.
Note: All orders will be sent to the FedEx store nearest you. Someone from our shipping department will contact you to let you know which FedEx store the package is sent to, when you go to pickup you simply take your ID into the FedEx store and they will release the package to you. This is so that the package can be fully insured for the purchase price. Although this may seem inconvenient, this process is required by our insurance, greatly reduces any claims made, and is much more secure than sending to a residence.
All orders will be sent to the FedEx store nearest you. Someone from our shipping department will contact you to let you know which FedEx store the package is sent to, when you go to pickup you simply take your ID into the FedEx store and they will release the package to you. This is so that the package can be fully insured for the purchase price. Although this may seem inconvenient, this process is required by our insurance, greatly reduces any claims made, and is much more secure than sending to a residence.